I have to say that one of the worst things you can do to your company is to not use your own product.
When you’re using it (the product) in-house, there are many things that you encounter as a user that perhaps your own clients have not had a chance to yet use, or was not caught through usability testing. In fact, one of the keys to great interface design is using the product within your company.
With Merchant’s Mirror, we fill a specific need within our own organization by using it since there are things that we’ll be the first to admit… annoy us. And thus, we strive to change the way it functions for the better of our clients. You could almost say that we are our own client so if there are any complaints, we know exactly whose door to knock on and where to rant.
It’s part of the reasons for the minor upgrades that have dotted the development roadmap recently. When it comes to web based accounting, or any other software as a service product, you can never go wrong using it since if it bugs you, it’ll definitely bug someone else.