Archive for the ‘Customer Relations’ Category

Why interactive feedback is so important

November 3rd, 2008 by Ben Hwang

It doesn’t matter if you’re a big company or a small one. Feedback from your customers is extremely important.

In fact, that’s one of the reasons why we’re providing our users a way to suggest and vote on features that they would like to see in the future. √Ǭ† If your suggestion isn’t already on our to-do list then we’ll add it and work on including it in a future release.√Ǭ† In addition, the highest voted features will get special attention and may even create a special release.

We’ve all had to use accounting tools in some form or fashion, and all of us have had both good and bad experiences.√Ǭ† By combining the experience of the entire community into a product, it not only allows our customer relations to be stronger, but it also gives our customers a voice.√Ǭ† We hope to grow the product and the user base by listening to those voices.